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Jinseon Park
Joined Oct 16, 2021
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Last activity Oct 27, 2021
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Latest activity by Jinseon Park
Jinseon Park created a post,
Post Feedback - Ticketing system (Support)
We are using "First assignment to resolution time" to evaluate our agents' performance.
However, it is only for calendar hour, so some data value is being counted too much high because of tickets which had been replied next day.
So I would like to see "First assignment to resolution time - Business hour". (I have got feedback from Zendesk Customer Advocate that it is different from First resolution time or Full resolution time)
Posted Aug 13, 2021 · Jinseon Park
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