Jinseon Park
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Last activity
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Activity overview
Latest activity by Jinseon Park-
Jinseon Park created a post,
First assignment to resolution time in Business hour
We are using "First assignment to resolution time" to evaluate our agents' performance. However, it is only for calendar hour, so some data value is being counted too much high because of tickets w...
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Jinseon Park created a post,
Why are my solved tickets counted as 'unreplied ticekts'?
My solved tickets are being counted as unreplied tickets. According to tickets metrics, unreplied tickets are the number of tickets that have not received an agent response as far as I know. Howeve...