CJ Romberger

We've done several mergers and acquisitions.  As a result, we have end users with external IDs, who are also Staff and missing their external IDs.

The end result I need is for that Staff user to have the external ID associated with it, merged with the End user account, without losing all the tickets they have assigned to them.

I've written some API code that I've been using for merging end users. 

My idea was to add the ability to get the tickets related to the Staff person, hold them in an array, set the Staff person back to an end user, merge the two users, set the merged account that now has an external ID back to Staff and reassign the tickets.

This is a must-do task for us, and I have several agents in this situation. 

What could possibly go wrong?

Adding my voice to this request.  It would be helpful if ZenDesk would at least explain why this is a feature they can't make available. 

It's the only system field that's text, other than the description, which is a multi-line field.  All the other system fields are available for addition as criteria to a view.  Why NOT this one? 

Rigging it with a trigger to add a tag just makes a hot mess of my tag library.