Hayden Fithyan

Hi Dave,

Thanks for the help, we actually already have that setting disabled, the problem is not that users are able to email any email.  But rather they are able to email our support emails with the wrong +id on the end of the email, causing the support ticket to be associated to the wrong support request.  I am wondering if there is a way to remove the default reply to address that Zendesk is adding which is our existing support email with the ID of the zendesk ticket appended.  I would much rather have all support requests be handled on the base support email address, to prevent customers from accidentally reopening old threads, or accidentally merging their requests on the support threads of others.

Customer's keep contacting us using the support email support+id123@example.com rather than our actual support email (support@example.com).  This is causing new support request to be routed to old tickets and causing threads to get mixed.  Is there a way to disable Zendesk from using the sub-address (plus address) and instead just use the base support address for all support emails?