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Linus
Joined Oct 16, 2021
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Last activity Dec 27, 2023
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Latest activity by Linus
Linus created a post,
We have created an external e-mail address in our brand and defined it as the default. Forwarding is confirmed, the SPF entry is valid and the DNS is set up correctly.
If we create a new email ticket and the sent email is not deliverable in the recipient's mailbox. (for example: mailbox is full, mailbox is not known) we do not see a delivery notification in Zendesk.
I already have the address of the mailer daemon on the approval list (/agent/admin/customers). But delivery notifications just don't arrive in Zendesk. There is also nothing in the blocked ticket list.
How can I enable the agent to see if there was a delivery problem with an email ticket?
Posted Oct 04, 2021 · Linus
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Linus commented,
Hi Graeme, that is the solution. Great!
View comment · Posted Aug 03, 2021 · Linus
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Linus created a post,
Hello, I'm using the following code in a trigger.
{% for comment in ticket.comments limit:1 offset:0 %}
{{comment.value_rich}}
{% for attachment in comment.attachments %}
{{attachment.filename}} - {{attachment.url}}
{% endfor %}
{% endfor %}
Can I check in the loop whether the comment has an attachment in order to show additional text? Something like that
{% for comment in ticket.comments limit:1 offset:0 %}
{{comment.value_rich}}
{% IF COMMENT HAS ATTACHMENTS %}
Notice: You have to log in to be able to download the attachment. If you don't have an account yet, click Send Password.
{% for attachment in comment.attachments %}
{{attachment.filename}} - {{attachment.url}}
{% endfor %}
{% ENDIF %}
{% endfor %}
What would be the right condition?
Posted Jul 30, 2021 · Linus
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