Aabid Siddique

We are currently evaluating Segment (By Twilio). I believe that does have an integration with Zendesk though it may just be an iFrame. Do you recommend any good tools other than Segment?

Hi there,

I am currently working on building out our Customer Support System using Zendesk and one of the requirements we have is to allow our customer support agents to view subscriber information directly within Zendesk and also be able to make changes to them. For example, if a subscriber calls in to support and asks that their home address be changed, I would like our agents to be able to make those changes within Zendesk itself. Is there a plugin or 3rd party platform that can integrate with Zendesk like that? The main goal is to ensure our agents don't have to open multiple sites to make changes to a users data. 

We are creating a new Help Center using a Zendesk theme and are deploying it next month. Our actual application is only available to registered users with an email address. How do I make sure only these registered users can access the Help Center and noone else? We have about 5000 registered users and they are all government employees who use our application.