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Budi Waskita
Joined Dec 28, 2021
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Last activity Dec 28, 2021
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Latest activity by Budi Waskita
Budi Waskita commented,
Community comment Feedback - Ticketing system (Support)
Dear Zendesk,
First reply time in Explore is an important metrics for us, as most of our customers come via Social Messaging channels (Whatsapp, Facebook, Instagram). We would like to know whether our agents are overloaded. Is there a a way to build this report on Explore?
View comment · Posted Dec 28, 2021 · Budi Waskita
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