Santiago Gandolfo
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Total activity60
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes11
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Subscriptions15
Activity overview
Latest activity by Santiago Gandolfo-
Santiago Gandolfo commented,
Visitor idle timeout - 10 minutes for messaging Could this time be configurable or at leas be reduced to something more useful for messaging? (something like 1 second would be ideal, 10 seconds...
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Santiago Gandolfo commented,
Hi The Original DKNY!In our case we were faced with the same problem and just ended up sending the ticket.tags as a string to our backend and splitted it there. Is that a possibility for you?If not...
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Santiago Gandolfo commented,
Hi, Prakruti HindiaAre there any updates?
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Santiago Gandolfo commented,
Hi Prakruti Hindia, has the external_id fix been postponed? Cheers!
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Santiago Gandolfo commented,
Hi Travis!We didn't find a fix, we were forced to add a complex workaround that consists in adding the process that we needed to run after the merge in a delay queue, so that we can dequeue it only...
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Santiago Gandolfo commented,
Hi Prakruti Hindia, Has the new fix that you mentioned made it so that when the user sends a message from the widget and their external_id is set in the JWT, if there already existed a user with th...
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Santiago Gandolfo commented,
Hi Karun! Thank you for the list, it's exactly what I needed! But is it outdated? Because while testing from the New Web Widget (Zendesk Messenger) I'm getting 'messaging' for the via, and I'm not...
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Santiago Gandolfo commented,
Hi, is there a list of the possible "ticket.via" values? Or a way to get them via API? We are trying to use this field in order to know how to process the Ticket Audits API (because the way to get ...
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Santiago Gandolfo commented,
Hi Marine, I understand how the Ticket is Updated trigger works, as I've been testing it for a couple of months now. When a user sends an email, then a ticket is created and the Ticket is Created t...
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Santiago Gandolfo commented,
Hi Marine, I know the Chat timeout shouldn't apply to Messaging, but nevertheless it is applying when trying to use Triggers. If I try to add a "Ticket is Updated" trigger, common sense would say t...