Santiago Gandolfo
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Total activity53
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Last activity
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Activity overview
Latest activity by Santiago Gandolfo-
Santiago Gandolfo commented,
Hi Prakruti Hindia, has the external_id fix been postponed? Cheers!
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Santiago Gandolfo commented,
Hi Travis!We didn't find a fix, we were forced to add a complex workaround that consists in adding the process that we needed to run after the merge in a delay queue, so that we can dequeue it only...
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Santiago Gandolfo commented,
Hi Prakruti Hindia, Has the new fix that you mentioned made it so that when the user sends a message from the widget and their external_id is set in the JWT, if there already existed a user with th...
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Santiago Gandolfo commented,
Hi Karun! Thank you for the list, it's exactly what I needed! But is it outdated? Because while testing from the New Web Widget (Zendesk Messenger) I'm getting 'messaging' for the via, and I'm not...
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Santiago Gandolfo commented,
Hi, is there a list of the possible "ticket.via" values? Or a way to get them via API? We are trying to use this field in order to know how to process the Ticket Audits API (because the way to get ...
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Santiago Gandolfo commented,
Hi Marine, I understand how the Ticket is Updated trigger works, as I've been testing it for a couple of months now. When a user sends an email, then a ticket is created and the Ticket is Created t...
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Santiago Gandolfo commented,
Hi Marine, I know the Chat timeout shouldn't apply to Messaging, but nevertheless it is applying when trying to use Triggers. If I try to add a "Ticket is Updated" trigger, common sense would say t...
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Santiago Gandolfo commented,
Hi Prakruti Hindia, Has the new fix that you mentioned made it so that when the user sends a message from the widget and their external_id is set in the JWT, if there already existed a user with th...
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Santiago Gandolfo commented,
Hi Prakruti, Sorry for the late response, I'm just seeing your message. We are trying to use the first comments the user sent from the widget and whatsapp in order to automatically route the ticket...
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Santiago Gandolfo created a post,
author_id equals -1 for messages sent on the New Zendesk Web Widget
We are seeing that when a users starts chatting us from the New Zendesk Web Widger, all the conversations on that ticket (in both the Tickets Comments API and placeholders on a trigger), both comin...