Elizabeth Williams
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Total activity220
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Last activity
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Followed by8 users
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Activity overview
Latest activity by Elizabeth Williams-
Elizabeth Williams commented,
Thank you for your quick help reporting problems with the cursor jumping unexpectedly. The bug has been fixed and the feature is relaunched. I removed comments associated with the bug to avoid conf...
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Elizabeth Williams commented,
New EAP for Guide: Expanding text with generative AI in Knowledge This EAP launches the new AI-powered text expansion feature in Knowledge. Text expansion in Knowledge harnesses Generative AI power...
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Elizabeth Williams created an article,
Keyboard shortcuts for the article source code editor
You can use keyboard shortcuts in the article source code editor to help format your knowledge base articles. Below are the available source code editor shortcuts and their functions. For informat...
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Elizabeth Williams created an article,
Using generative AI to expand and enhance the tone of help center content (EAP)
What's my plan? Note: The features described in this article are currently available in an early access program (EAP). You can sign up for the EAP here. When the EAP ends, these features will be ...
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Elizabeth Williams commented,
New EAP for Guide: Customizable CSAT Configuration EAP EAP participants can use the new Customer satisfaction page in Admin Center to configure the CSAT experience for ticketing channels (Web form,...
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Elizabeth Williams created an article,
Using the customizable CSAT experience (EAP)
Note: The customizable CSAT experience is currently in an early access program (EAP). You can sign up for the EAP here. Customer satisfaction ratings, or CSAT, are a way for your customers to ...
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Elizabeth Williams created an article,
Working with attachments in the media library
What's my plan? When you attach media to an article, you can choose the file you want to attach from the media library, a place to store and manage images and attachments. You can access the media...
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Elizabeth Williams created an article,
Attaching media to articles
What's my plan? You can attach media to your help center knowledge base articles. When you attach media to an article, you can select the file you want to attach from the media library, a place to...
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Elizabeth Williams commented,
A new feature for Guide (Support for copying and pasting content from third-party document types) was announced on June 30 and didn't make it into the original "What's New in Zendesk: July 2023" ar...
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Elizabeth Williams created an article,
Supported help center styles for third-party document types
What's my plan? You can copy and paste content from third-party document types such as Google docs and Microsoft Word into your help center articles. The following tables list the formatting optio...