Peter Rifkind

1. Community
2. Discussion - Tips and best practices from the community
3. Removing ALL CCs from a ticket via a Trigger/Target

Does anyone know if this still works?  I tried to reproduce the workflow, without success.   Edit - I figured it out.  It's super helpful that there's a "Target Failures" tab within the API channel...

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• Peter Rifkind
• Created October 09, 2018 19:17
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Allow end users to update fields after ticket is created

Any word on this feature request?  Is there an alternate workflow that anyone can suggest?

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• Peter Rifkind
• Created June 12, 2018 19:03
• 1 vote