David Warby
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Last activity
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Activity overview
Latest activity by David Warby-
David Warby commented,
Another suggestion for ZenDesk would be to stop the auto re-opening of solved tickets when replied to. Make re-opening a ticket a purposeful action, add a button to the email or a link that would ...
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David Warby commented,
So for anyone looking to "lock" solved tickets and only allow agents to re-open a ticket here is what we have done and seems to work so far. Create a new trigger Meet all of the following condition...