Jason
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Total activity14
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Last activity
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Member since
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Following0 users
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Votes1
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Activity overview
Latest activity by Jason-
Jason created a post,
Feature request: Previous ticket button
You know how in the top right theres a button to move to the next ticket. It would be great is there was also a previous ticket button. Sometimes I move on prematurely or accidentally, or want ...
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Jason commented,
Thanks Dave! This will save me time! It would be nice if along with Edit, Merge, and Mark as Spam, there was an Assign to Me button. Would go from a 3 click process to a single click. Thanks agai...
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Jason created a post,
Pasting html tags into reply message no longer works
Hi! After the weekend's update, I can no longer paste html tags in plain text into the reply message. This is a problem as Google translate copies to plain text. So if I translate an answer for my ...
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Jason created a post,
Internal note is in a drop down - preferred as a button
Hi! Switching to internal note takes twice as many clicks after the recent update. I don’t know the reasons for this change. But the space saving doesn’t seem to be worth the sacrifice of the ease ...
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Jason created a post,
[Agent Workspace] move the reply section back to the top
Hi all! We noticed an update over the weekend and now the reply section is its own pane at the bottom. We much preferred it at the top and not in its own pane. Since the message and reply are thei...
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Jason created a post,
Status sort order
When viewing all tickets assigned to me, is there a way to chose the sorting order of status? At the moment it goes open, pending, hold. Can I set it to sort open, hold, pending? If not, that would...
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Jason created a post,
Assign tickets by check box
Can we have a way to self assign a ticket without going into it. If I look at the list of new tickets and I see multiple that I know are for me (based on the title or preview) I’d like to just clic...