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Ryan Rawlings

Joined Jun 17, 2022

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Last activity Jun 12, 2024

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ACTIVITY OVERVIEW

Latest activity by Ryan Rawlings

Ryan Rawlings commented,

CommentSelf-service best practices and recipes

We've been trying to enable this function to our Knowledge Base but we the following issues:
1. We are trying to keep it from redirecting the end-user to another page to fill in why they didn't like the article and also to have the form hidden before they downvote the article. Is this possible?

2. When we had the function setup and redirecting to another page, filling in the form would produce errors or state they need to be logged in for the form to work. Any ideas what we missed?

View comment · Posted Jun 12, 2024 · Ryan Rawlings

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Ryan Rawlings commented,

CommentWeb Widget (Classic) documentation

I'm trying to understand how it determines the articles shown in the Web Widget (Classic). For example website "(site)/appliances/*******/configuration/discovery" the article named 'Discovery Tab" with the label of 'Discovery' only does not show up in the web widget. Instead some totally unrelated articles show up, but the web widget works on other pages just fine by showing the article for the page.

View comment · Posted Nov 23, 2022 · Ryan Rawlings

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Ryan Rawlings commented,

Community comment Q&A - Help center and community

I am seeing the same behavior for certain Helpdesk pages in our knowledge base.

View comment · Posted Nov 01, 2022 · Ryan Rawlings

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Ryan Rawlings commented,

Community comment Feedback - Help Center (Guide)

This is a feature that would be very useful for the company I'm with also.

View comment · Posted Sep 01, 2022 · Ryan Rawlings

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