Morris Coyle
-
Total activity43
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes8
-
Subscriptions14
Activity overview
Latest activity by Morris Coyle-
Morris Coyle created a post,
Add a list of a viewers open tickets
AnsweredIs there a way that I can add an element to a Guide page which would show all open tickets for whoever is viewing the page. The page I have been asked to work on contains elements such as texts, ...
-
Morris Coyle commented,
Hi Anastasia Kachanova Did you ever find a solution for this? I have the exact same requirement. Thanks, Moz
-
Morris Coyle commented,
Is there a way to identify (ideally in a report) that shows me tickets that were solved but are now open. We have a number of tickets that get solved were customers reply "thank you" or similar whi...
-
Morris Coyle commented,
Thought that might be the case Nara; thank you for the update.
-
Morris Coyle commented,
Hi CJ, Using the prebuilt Slack integration but have also looked at Slack's workflow builder forms and Zapier. I found too many limitations with the Slack forms which is why I wanted to try and us...
-
Morris Coyle created a post,
Setting A Default Form For Slack Requests
Hi All Wondering if there is a way in which i can set up the Slack integration in a particular channel to use a specific Zendesk form rather than than standard one that appears with the the /create...
-
Morris Coyle commented,
Is there an easy way of creating Ticket views based on a Customer List?
-
Morris Coyle commented,
Thanks Graeme, My thoughts exactly. I've been asked to tackle the issue and my initial thought was why have we created an Escalation form that just creates another ticket? I initially thought thi...
-
Morris Coyle created a post,
Escalation: Update existing rather than create new
Hi All, Rather than a new ticket being created when users Escalate a ticket using the Escalation Form is there a way to update the existing ticket by adding comments, assigning to a new group etc...
-
Morris Coyle commented,
If this is ever of use to anyone else I have solved my issue with help from Stack Overflow; updated script is below: function updateManyUsers() { varsheet = SpreadsheetApp.getActiveSpreadsheet()...