Morris Coyle

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Recent activity by Morris Coyle Recent activity Votes
  • Add a list of a viewers open tickets


    Is there a way that I can add an element to a Guide page which would show all open tickets for whoever is viewing the page.   The page I have been asked to work on contains elements such as texts, ...

  • Setting A Default Form For Slack Requests

    Hi All Wondering if there is a way in which i can set up the Slack integration in a particular channel to use a specific Zendesk form rather than than standard one that appears with the the /create...

  • Escalation: Update existing rather than create new

    Hi All,   Rather than a new ticket being created when users Escalate a ticket using the Escalation Form is there a way to update the existing ticket by adding comments, assigning to a new group etc...

  • Bulk Updating End Users API Fails

    Hi All, I am in the process of writing a script in Google Apps Script so that I can bulk update or create End Users via the API but can't seem to make it work. Granted my skills are somewhat lackin...

  • Bulk Create Forms/Fields

    I am in the process of defining and creating a number of new ticket forms and associated fields and after creating a few manually I wondered if there was a way in which I could either bulk create/u...

  • Help Guide: Use Categories as page links

    Does anyone know how I can use the Category boxes on the home page as hyperlinks to articles rather than jumping to sections? I would like users to go directly to an article or Ticket Form when cli...

  • Create User Account From Ticket

    Hi All,   I've been given a challenge and was wondering if it were at all possible. A user would create a ticket requesting a Zendesk agent account for themselves to be created.  This would go to a...

  • ZenDesk Explore Backlog By Month Reported

    Hi All,   Very new to ZenDesk here and am currently creating a number of reports and dashboards but one of them has got me stumped. I am trying to create a backlog report showing the number of unre...

  • Using Custom Fields in a JSON query

    I am trying to put together a JSON / API query string using a combination of 'standard' and custom fields such as:  .zendesk.com/v2/incremental/tickets.json?per_page=900&start_time=1634740000&incl...