Morris Coyle

1. Community
2. Zendesk Suite Q&A

Is there a way that I can add an element to a Guide page which would show all open tickets for whoever is viewing the page.   The page I have been asked to work on contains elements such as texts, ...

• Morris Coyle
• Created July 20, 2022 13:19
• 2 followers
• 1 comment
• 0 votes

1. Community
2. Zendesk Suite Q&A

Hi All Wondering if there is a way in which i can set up the Slack integration in a particular channel to use a specific Zendesk form rather than than standard one that appears with the the /create...

• Morris Coyle
• Created April 28, 2022 10:06
• 3 followers
• 5 comments
• 0 votes

1. Community
2. Zendesk Suite Q&A

Hi All,   Rather than a new ticket being created when users Escalate a ticket using the Escalation Form is there a way to update the existing ticket by adding comments, assigning to a new group etc...

• Morris Coyle
• Created March 21, 2022 12:17
• 3 followers
• 3 comments
• 0 votes

1. Community
2. Zendesk Suite Q&A

Hi All, I am in the process of writing a script in Google Apps Script so that I can bulk update or create End Users via the API but can't seem to make it work. Granted my skills are somewhat lackin...

• Morris Coyle
• Edited March 08, 2022 16:45
• 2 followers
• 4 comments
• 1 vote

1. Community
2. Zendesk Suite Q&A

I am in the process of defining and creating a number of new ticket forms and associated fields and after creating a few manually I wondered if there was a way in which I could either bulk create/u...

• Morris Coyle
• Created March 02, 2022 15:19
• 2 followers
• 3 comments
• 1 vote

1. Community
2. Zendesk Suite Q&A

Does anyone know how I can use the Category boxes on the home page as hyperlinks to articles rather than jumping to sections? I would like users to go directly to an article or Ticket Form when cli...

• Morris Coyle
• Created February 08, 2022 15:16
• 7 followers
• 16 comments
• 0 votes

1. Community
2. Zendesk Suite Q&A

Hi All,   I've been given a challenge and was wondering if it were at all possible. A user would create a ticket requesting a Zendesk agent account for themselves to be created.  This would go to a...

• Morris Coyle
• Created January 26, 2022 13:11
• 3 followers
• 4 comments
• 0 votes

1. Community
2. Zendesk Suite Q&A

Hi All,   Very new to ZenDesk here and am currently creating a number of reports and dashboards but one of them has got me stumped. I am trying to create a backlog report showing the number of unre...

• Morris Coyle
• Created October 27, 2021 11:01
• 3 followers
• 4 comments
• 0 votes

1. Community
2. Zendesk APIs

I am trying to put together a JSON / API query string using a combination of 'standard' and custom fields such as:  .zendesk.com/v2/incremental/tickets.json?per_page=900&start_time=1634740000&incl...

• Morris Coyle
• Created October 25, 2021 14:38
• 2 followers
• 1 comment
• 0 votes