Jan

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Creating a schedule with operating hours

Hi Danielle, We really have no control over a chat visitor's behavior so it is normal to sometimes see chat visitors keeping the chat window open and becoming active again beyond operating hours. W...

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• Jan
• Created October 04, 2022 14:45
• -1 votes

1. Apps and integrations
2. ...
3. Slack integration
4. Using the Slack for Zendesk Support integration

Hi Casey, The native Zendesk-Slack integration does not offer the functionality of setting the first comment as an internal note on new tickets. Here are some alternatives:  You can manually switch...

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• Jan
• Created October 29, 2021 07:31
• 2 votes