Jan
Zendesk Customer Care
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Votes on activity by Jan-
Hi Casey, The native Zendesk-Slack integration does not offer the functionality of setting the first comment as an internal note on new tickets. Here are some alternatives: You can manually switch...
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Hi Danielle, We really have no control over a chat visitor's behavior so it is normal to sometimes see chat visitors keeping the chat window open and becoming active again beyond operating hours. W...