Dekbi
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Total activity34
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Last activity
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Activity overview
Latest activity by Dekbi-
Dekbi commented,
Hello Tereza, If the Business Verification status shows "Rejected", you may need to restart the process on the Business verification page or contact Zendesk Customer Support if you believe your app...
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Dekbi commented,
Hi Tatiana, Since the images show in the ticket within Zendesk, this means that the issue is not with the images that you had with Zendesk or any configuration in your Zendesk instance. This could ...
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Dekbi commented,
Hi Tianna, With the issue that you are experiencing with SEMRush and Google crawlers, this needs review with our Bot Management Team. Having said that, I will be creating a ticket so we can gather ...
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Dekbi commented,
Hi Myron, When you are working with a support ticket and a call needs to be answered, you will not lose the email on the support ticket as the call with re-open another tab for a separate ticket co...
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Dekbi commented,
Hi Varsha, I can see we have an ongoing conversation about this through your support request. I'll send my responses to you via email. Have a good day!
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Dekbi commented,
Hi Davide, In order to avoid the key presses and route the call automatically to a group, you can use the group routing procedure instead of using an IVR. However, you may need different numbers pe...
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Dekbi commented,
Hello Shehryar, At this time, unfortunately, we don't support reporting for Chat Triggers. What I recommend is to add a custom to every trigger and report on them. For your reference: Reporting wi...
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Dekbi commented,
Hi Aadil, As we can see, you already have an open ticket regarding this concern. Our team is working internally to provide you with the best answer possible. Kindly wait for their response via emai...
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Dekbi commented,
Hi Erin, Apparently, there isn't a way to have the caller's phone number appear when you forward calls on your personal phone. It is mainly to know that the call is from your Zendesk Talk number. F...
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Dekbi commented,
Hi CJ, You may refer to the article Choosing metric aggregators to know more about "VALUE' and "D_COUNT". You may also use that article to learn about the different aggregators you can use, and how...