Dekbi
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Total activity67
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Last activity
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Activity overview
Latest activity by Dekbi-
Dekbi commented,
Hi Maribel, You can refer to our documentation Reporting on calls with Explore to create a report in Zendesk Explore using the Talk > Talk - Calls dataset and include Call wait time as a metric. Th...
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Dekbi commented,
Hi Irjen, The device detection works with whichever Audio/Mic setting is recognized by the browser, this will be applicable to your Talk channel also. If you are using your headphones, your laptop ...
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Dekbi commented,
Ola Ricardo, A reabertura de um ticket depende do status atual dele. Se um ticket resolvido receber uma resposta de um usuário final, ele será alterado para o status Aberto. Um agente também pode a...
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Dekbi commented,
Hello Ryan , Thanks for explaining your use case. At this time, unfortunately, we don't support call recording for consultations (warm transfer). I've marked this conversation as product feedback...
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Dekbi commented,
Hi ShonaC, At this time, unfortunately, we don't support custom roles for Zendesk Talk. I've marked this conversation as product feedback for review, which means that your input will be aggregated...
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Dekbi commented,
Hi Daryl, There is a way for the details to appear if the option Create ticket for abandoned calls? is enabled in your Talk line settings. I suggest reaching out to your Administrators to see if th...
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Dekbi commented,
Hi Zac, You can use 'Triggers' to auto-populate information on the custom fields that you have on a ticket form. For your reference: About triggers and how they workHere's a sample trigger:
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Dekbi commented,
Hi Diego, Since the App functionality is disabled in the Sandbox instance, I'm afraid that the |apps installed will also not be replicated from the production to your Sandbox. You may need to re-in...
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Dekbi commented,
Hi Kathy, Apparently, there are no native settings in Zendesk that would grant permission to recordings per group or control agents access to call recordings. I've marked this conversation as produ...
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Dekbi commented,
Hi Dominic, Total inbound calls refers to the total calls that you received regardless of their status. Whereas the completed call status only refers to the calls that were completed or were routed...