Dekbi
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Total activity57
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes1
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Subscriptions14
Activity overview
Latest activity by Dekbi-
Dekbi commented,
Hi Dominic, Total inbound calls refers to the total calls that you received regardless of their status. Whereas the completed call status only refers to the calls that were completed or were routed...
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Dekbi commented,
Hi Brigid, Apparently, you can only answer the call when you use the accept button in Zendesk Talk. It is not possible to answer a call on your browser using a headphone/remote button in your devic...
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Dekbi commented,
Hi Harold, What you can do to achieve this is to create a conditional ticket field that would only appear based on the value of the ticket field that you have. You may refer to this article for com...
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Dekbi commented,
Hi Bill, I have created a ticket for you so that we can assist you on this.
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Dekbi commented,
Hi Ben, You can set the field that you have created to be 'Required to solve a ticket' by following the steps in the article To add a custom ticket field. I trust this helps. Have a great day!
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Dekbi commented,
Hi Joyce, Here's the product feedback thread about this – I'd recommend you upvote, follow, and add any comments you have there. Currently, our product team is in the discovery phase of planning fo...
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Dekbi commented,
Hi Yanko, Good day! For the calls that the end-user listens to the whole Greeting (Voicemail off), it will not be marked as "Completed" as the call was not routed to any agent. It will be marked as...
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Dekbi commented,
Hi Atul, Transferring a call during an outbound conversation is possible. You just need to make sure that you have at least a Talk Team plan or higher for you to be able to transfer the calls. If y...
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Dekbi commented,
Hi Sanobar, We only have sample codes that can be found on our Developer Documentation. We cannot provide codes that can be used as-is as there is still modification that needs to be done by your d...
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Dekbi commented,
Hi Filiz, Yes, as long as the Salesforce edition for your Person Account is Performance, Unlimited, Enterprise, Developer Edition (or other editions with Salesforce API rights, such as Professional...