Dekbi
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Total activity48
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Last activity
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Activity overview
Latest activity by Dekbi-
Dekbi commented,
Hi Atul, Transferring a call during an outbound conversation is possible. You just need to make sure that you have at least a Talk Team plan or higher for you to be able to transfer the calls. If y...
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Dekbi commented,
Hi Sanobar, We only have sample codes that can be found on our Developer Documentation. We cannot provide codes that can be used as-is as there is still modification that needs to be done by your d...
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Dekbi commented,
Hi Filiz, Yes, as long as the Salesforce edition for your Person Account is Performance, Unlimited, Enterprise, Developer Edition (or other editions with Salesforce API rights, such as Professional...
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Dekbi commented,
Hi Rajesh, I'm afraid that we don't have the information that you are asking for as it is concerning the easyredir removal. We don't usually support third-party redirects. You may reach out to easy...
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Dekbi commented,
Hi Ti-Fred, Yes, you may need to update them for them to work with your new Subdomain. For Jira, you need to update Jira first then disable the Jira App and re-enable it after you have renamed your...
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Dekbi commented,
Hi Jorn, Apparently, we don't have a condition that will only determine that there is a Public Reply on a ticket. The only available conditions that we currently have are the ones that are listed i...
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Dekbi commented,
Hi Christie, I have tried it personally and this should be working properly whenever you paste a table from another editor, such as Excel or Google Sheets. There are some quick initial steps you ca...
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Dekbi commented,
Hi Jordan, At this time, unfortunately, we don't support setting multiple schedules when routing calls for a single Talk Line. What I recommend is to have a different Talk Line per schedule and gro...
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Dekbi commented,
Hi Marc, I understand that this is important. What we can do is create a ticket about this so you can share the sample ticket and we can investigate further. Have a good day.
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Dekbi commented,
Hi Bill, We've done some checks on similar issues about this and after looking into this further we, unfortunately, would not be able to offer any resolution to this. We would recommend contacting...