Sean Chuang
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Total activity189
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Last activity
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Activity overview
Latest activity by Sean Chuang-
Sean Chuang commented,
Hello Andris, One of the ways we are looking to address this is to build the pre-recorded consent/notification into the call console so that when the need arises, you can press a button and the pre...
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Sean Chuang commented,
Hello, thank you for the question. It is something we have on the backlog and will assess after launch of Voice API. If you can kindly ask your developer to take a look at Quick start - Voice in Me...
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Sean Chuang commented,
Official comment Hello, Thanks for your question. At this time, this is not on the roadmap. Something to note is that we should always be cognisant of how this impacts callers, as from their standpoint, when an out...
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Sean Chuang commented,
Official comment Hello, Thank you for your question. At this time this capability is not on the roadmap. However, you can accomplish this via our API (see here). Thanks,Sean
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Sean Chuang commented,
Hello Yasmin, Here's the basics on our soon to be rolled out 'auto-assign'. 1. Call comes in --> agent is connected to caller after a configurable period of time by you (e.g., 10 seconds). 2. Timef...
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Sean Chuang commented,
Official comment Thank you for your question and the detail description. Your description of how Talk routes calls between and within each group is correct. If you believe the behavior is not correct, it would be ...
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Sean Chuang commented,
Official comment May 03, 2023 Update!!! Hello, Here's the basics on our soon to be rolled out 'auto-assign'. 1. Call comes in --> agent is connected to caller after a configurable period of time by you (e.g., 10 se...
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Sean Chuang commented,
Official comment Hello, Thank you for your question. We hear your request! This is on our backlog. While our 2023 plan is firm, we will be assessing this as part of our 2024 review. Thanks for your patience. Sean
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Sean Chuang commented,
Official comment Hello, Thank you for your question. Roles and Permissions is something we aim to tackle so it is already on our backlog. While it is not on the 2023 roadmap, it will be assessed for 2024. Thank you...
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Sean Chuang commented,
Official comment Hello, Thank you for your question. We hear your concern. So here's an update. In 2023 we are looking to start the process of improving our call console. Included in that work will be improvements...