Recent searches


No recent searches

Lee Ryall's Avatar

Lee Ryall

Joined Apr 12, 2022

·

Last activity Jul 10, 2023

Following

0

Followers

0

Total activity

26

Votes

8

Subscriptions

4

ACTIVITY OVERVIEW

Latest activity by Lee Ryall

Lee Ryall commented,

CommentSetting up Talk

Thank you Joyce

View comment · Posted Jun 14, 2023 · Lee Ryall

0

Followers

0

Votes

0

Comments


Lee Ryall commented,

CommentSetting up Talk

Hi,

Is there a cost involved for adding a UK Talk number?

Many thanks

 

View comment · Posted Jun 12, 2023 · Lee Ryall

0

Followers

0

Votes

0

Comments


Lee Ryall commented,

CommentTicket basics

I thought that might be the case Izabella, thank you for all your support on this.

View comment · Posted May 25, 2022 · Lee Ryall

0

Followers

0

Votes

0

Comments


Lee Ryall commented,

CommentTicket basics

Sorry one further question - how do edit or add more columns to the home ticket dashboard?

View comment · Posted May 25, 2022 · Lee Ryall

0

Followers

0

Votes

0

Comments


Lee Ryall commented,

CommentTicket basics

Ignore my last comment as I have used one of the guides to resolve this

View comment · Posted May 25, 2022 · Lee Ryall

0

Followers

0

Votes

0

Comments


Lee Ryall commented,

CommentTicket basics

Hi,

I can see the default priority within "fields" and it's active but not showing in the tickets.

There is nothing in the "forms" section so how do I go about adding it in?

View comment · Posted May 25, 2022 · Lee Ryall

0

Followers

0

Votes

0

Comments


Lee Ryall commented,

CommentTicket basics

Thanks again Izabella.

Where in the Admin Centre would I find the Priority feature?

View comment · Posted May 24, 2022 · Lee Ryall

0

Followers

0

Votes

0

Comments


Lee Ryall commented,

CommentTicket basics

Hi Izabella,

Thank you for answering the first question, that's great!

Regards the second point, ideally I want my agents to be able to just flag an individual ticket for specific attention so that it is visible as a priority.

View comment · Posted May 24, 2022 · Lee Ryall

0

Followers

0

Votes

0

Comments


Lee Ryall commented,

CommentTicket basics

Also, is there a way of "flagging" as you would in Outlook so that it then becomes a priority?

View comment · Posted May 24, 2022 · Lee Ryall

0

Followers

0

Votes

0

Comments


Lee Ryall commented,

CommentTicket basics

How do I add "on hold" as an option within my tickets, as I only have "new, open, pending and solved"?

View comment · Posted May 24, 2022 · Lee Ryall

0

Followers

0

Votes

0

Comments