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Lee Ryall
Joined Apr 12, 2022
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Last activity Jul 10, 2023
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Latest activity by Lee Ryall
Lee Ryall commented,
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Lee Ryall commented,
Hi,
Is there a cost involved for adding a UK Talk number?
Many thanks
View comment · Posted Jun 12, 2023 · Lee Ryall
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Lee Ryall commented,
I thought that might be the case Izabella, thank you for all your support on this.
View comment · Posted May 25, 2022 · Lee Ryall
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Lee Ryall commented,
Sorry one further question - how do edit or add more columns to the home ticket dashboard?
View comment · Posted May 25, 2022 · Lee Ryall
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Lee Ryall commented,
Ignore my last comment as I have used one of the guides to resolve this
View comment · Posted May 25, 2022 · Lee Ryall
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Lee Ryall commented,
Hi,
I can see the default priority within "fields" and it's active but not showing in the tickets.
There is nothing in the "forms" section so how do I go about adding it in?
View comment · Posted May 25, 2022 · Lee Ryall
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Lee Ryall commented,
Thanks again Izabella.
Where in the Admin Centre would I find the Priority feature?
View comment · Posted May 24, 2022 · Lee Ryall
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Lee Ryall commented,
Hi Izabella,
Thank you for answering the first question, that's great!
Regards the second point, ideally I want my agents to be able to just flag an individual ticket for specific attention so that it is visible as a priority.
View comment · Posted May 24, 2022 · Lee Ryall
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Lee Ryall commented,
Also, is there a way of "flagging" as you would in Outlook so that it then becomes a priority?
View comment · Posted May 24, 2022 · Lee Ryall
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Lee Ryall commented,
How do I add "on hold" as an option within my tickets, as I only have "new, open, pending and solved"?
View comment · Posted May 24, 2022 · Lee Ryall
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