Lee Ryall
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Last activity
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Activity overview
Latest activity by Lee Ryall-
Lee Ryall commented,
I thought that might be the case Izabella, thank you for all your support on this.
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Lee Ryall commented,
Sorry one further question - how do edit or add more columns to the home ticket dashboard?
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Lee Ryall commented,
Ignore my last comment as I have used one of the guides to resolve this
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Lee Ryall commented,
Hi, I can see the default priority within "fields" and it's active but not showing in the tickets. There is nothing in the "forms" section so how do I go about adding it in?
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Lee Ryall commented,
Thanks again Izabella. Where in the Admin Centre would I find the Priority feature?
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Lee Ryall commented,
Hi Izabella, Thank you for answering the first question, that's great! Regards the second point, ideally I want my agents to be able to just flag an individual ticket for specific attention so that...
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Lee Ryall commented,
Also, is there a way of "flagging" as you would in Outlook so that it then becomes a priority?
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Lee Ryall commented,
How do I add "on hold" as an option within my tickets, as I only have "new, open, pending and solved"?
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Lee Ryall commented,
Appreciate it Bryan Pascual
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Lee Ryall commented,
Hi Bryan Pascual,Thanks for looking into that, I have tried this option and it seems to be the best option available. Lee