Rodrigo Fraga

Following this doc: https://developer.zendesk.com/api-reference/live-chat/chat-api/incremental_export/

We should be able to GET at /api/v2/incremental/chats

But it's always returning:

{

"error":"InvalidEndpoint",

"description":"Not found"

}

What am I missing?

Hi @Shriniwas Kulkarni,

Yeah, there is no solution, you need to ask the subdomain so you can continue the oauth.

Hi Erica,

I'm a third-party integration to be listed on Marketplace and installed in any account instance.

I need the account identification because they are tenants, and I need to identify them when I receive a webhook event.

Unfortunately, for security purposes, we don't have an API to retrieve Zendesk instance id's

Actually, you are sending the Account ID via Webhook event header:

X-Zendesk-Account-Id

And, recently, I figured out that the "/api/v2/audit_logs" endpoint contains the account ID info.
So this information is actually accessible but not easy to get.

The standard way to return such info is by querying the oAuth token details or using JWT to encode the token.

Hi, 

I'm building a third-party integration to be listed on Marketplace and I need a way to get the unique account ID (the Zendesk instance identification).

Which RESTful API can I get that?

Thanks.

Yes, it's correct.

Thanks.

I'm not using the ZAF Client API. I'm using only the RESTful API.

Researching more, it looks like I need to ask the subdomain before the user authorizes the App, even if it's using the global OAuth client. Is that correct?

If yes, the design is horrible and painful for end-users.

Hi!

I'm building an app that will be deployed for any Zendesk account, so I will need a Global oAuth Client.

But, when the user authorizes the installation, how do I get the account subdomain to make API calls?

I know that https://{subdomain}.zendesk.com/api/v2/brands give all info, but it requires a subdomain too...

Thanks.