Casey Eisenberg
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Total activity13
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Last activity
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Activity overview
Latest activity by Casey Eisenberg-
Casey Eisenberg commented,
Shawna, My issue here is not the honesty of the team but the lack of having accurate timelines. If you stated in 2018 that this would take 5 years to develop and delivered on that plan, I don't thi...
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Casey Eisenberg commented,
Karen Hynes We are now almost one month into Q4, my team is extremely frustrated that we are approaching the one year mark from when we were promised a release. I would imagine that an actual relea...
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Casey Eisenberg commented,
Karen Hynes is there a way we could get some regular updates on the progress on this feature? I have supervisors who are asking about this almost weekly since I told them it was promised Q4 of last...
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Casey Eisenberg commented,
Hello, Does this feature include group changes that were applied by triggers and not agents? I just created a new routing trigger that changes the group from our default to a special handling team ...
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Casey Eisenberg commented,
Is there any kind of workaround for not allowing agents to use the dashboard? This is a major issue for cherry-picking and agents viewing their own ticket statistics. We really only want them to wo...
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Casey Eisenberg commented,
Is Zendesk still targeting a release for Q4? Our managers are desperate for this reporting. UPDATE - I like others reached out to their support team about this issue, they have no ETA
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Casey Eisenberg commented,
Hello, Is there a way to tell who assigned a ticket to someone? Meaning if a manager assigns a ticket to an agent are we able to tell who that manager is either in the ticket, in Explore, or both? ...