Casey Eisenberg
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Total activity11
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Last activity
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Activity overview
Latest activity by Casey Eisenberg-
Casey Eisenberg commented,
Karen Hynes is there a way we could get some regular updates on the progress on this feature? I have supervisors who are asking about this almost weekly since I told them it was promised Q4 of last...
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Casey Eisenberg commented,
Hello, Does this feature include group changes that were applied by triggers and not agents? I just created a new routing trigger that changes the group from our default to a special handling team ...
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Casey Eisenberg commented,
Is there any kind of workaround for not allowing agents to use the dashboard? This is a major issue for cherry-picking and agents viewing their own ticket statistics. We really only want them to wo...
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Casey Eisenberg commented,
Is Zendesk still targeting a release for Q4? Our managers are desperate for this reporting. UPDATE - I like others reached out to their support team about this issue, they have no ETA
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Casey Eisenberg commented,
Hello, Is there a way to tell who assigned a ticket to someone? Meaning if a manager assigns a ticket to an agent are we able to tell who that manager is either in the ticket, in Explore, or both? ...