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Michael Miller

Joined Dec 29, 2022

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Last activity Jul 18, 2024

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ACTIVITY OVERVIEW

Latest activity by Michael Miller

Michael Miller commented,

CommentTicket automation and collaboration

We need to be able to change how the side conversation presents itself in Slack. We want some custom fields to show up in the main message without needing to click on it. 

View comment · Posted Jul 18, 2024 · Michael Miller

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Michael Miller commented,

Community commentDiscussion - Zendesk on Suite best practices

We love the “Play Button” workflow, but there's a problem with it we're trying to solve; our admins frequently audit tickets and review them to see if we can assist our technicians (since we're all tier 3 technicians in addition to being Leads or SMEs, etc. ) and we're finding that us auditing and reviewing tickets is interfering with this workflow. 

We need an option to allow agents to use the play button without it skipping tickets that admins are reviewing. Is this already a feature and I'm simply not seeing it? 

View comment · Posted Jun 06, 2024 · Michael Miller

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Michael Miller commented,

Community comment Feedback - Ticketing system (Support)

This is still a much-desired feature!

View comment · Posted Aug 31, 2023 · Michael Miller

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Michael Miller commented,

Community comment Feedback - Ticketing system (Support)

This would be incredibly beneficial to us, as well, as we'd like to see the Organization field for linked incident tickets and we have a custom field for the repair ID that we would also like to see in that view. Permitting full customization of this view just makes so much sense. 

View comment · Posted Jan 11, 2023 · Michael Miller

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Michael Miller commented,

Community comment Feedback - Ticketing system (Support)

This is truly an absurd problem to have. It affects Zendesk customers and their customers' customers. 

View comment · Posted Dec 29, 2022 · Michael Miller

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