Matthew Sammut

1. Community
2. Zendesk Explore EAP - Agent status historical reporting
3. Update: New unified and custom agent state dashboard

Thanks Eugene Orman, just giving it a go and I'm confused as I do not see different statuses in the dashboard. I only see one bar per day of total time? Or am I missing something?

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• Matthew Sammut
• Created November 09, 2023 17:21
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Custom Order of Ticket Status

Same thing on our end, we have rolled out a custom solved category status and we have no way to place it above the default 'Solved' status button.  

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• Matthew Sammut
• Created October 31, 2023 11:02
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Karen Hynes can we PLEASE just get an updated ETA here? Since this has failed to be delivered on time, over and over, at the very least some transparency.would be nice... especially since you have ...

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• Matthew Sammut
• Created March 22, 2023 08:27
• 3 votes