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Dana Dixon

Joined May 25, 2022

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Last activity Apr 21, 2023

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Latest activity by Dana Dixon

Dana Dixon commented,

Community comment Feedback - Ticketing system (Support)

Annemiek your zendesk setup makes total sense to me, if teams don't need to cross collaborate it's actually much harder to administer and is much more complex than it needs to be throwing everyone in same zendesk bucket. The entire company on the same slack instance however makes total sense. Meanwhile people are putting one team on zendesk, another on freshdesk or using Zapier as a middle man. It's lame... I think what zendesk fails to realize is many organizations have almost completely shifted away from email for internal communication. 

View comment · Edited Apr 21, 2023 · Dana Dixon

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Dana Dixon commented,

Community comment Feedback - Ticketing system (Support)

Starting to wonder if anyone at Zendesk even monitors this forum, crickets...

View comment · Posted Apr 19, 2023 · Dana Dixon

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Dana Dixon commented,

Community comment Feedback - Ticketing system (Support)

@... any updates here?

View comment · Posted Sep 14, 2022 · Dana Dixon

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Dana Dixon commented,

Community comment Feedback - Ticketing system (Support)

Same issue please add feature, shouldn't take years...

View comment · Posted May 25, 2022 · Dana Dixon

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