Murray Sittsamer

I am very frustrated with Zen Sell and ZenDesk support.  It's seem that things are deteriorating.  

1. My emails sent from MS Outlook, no longer appear on the cooresponding Contact page in ZenSell – huge productivity loss in the interim. 
2. email relies created in ZenSell jump to the narrow right-side column.. and that blocks tasks and contacts-- annoying and a step backward
3. The helping ticketing process is total Bull S@$&.  and I don't even swear very often.  It took 4 weeks to get attention, and now that we have a great support person via Zoom calls, even she is not get resolution of our email integration issues…. ‘they are studying it’   .. In the meantime, I'm asking colleagues for suggestions for a better CRM for our small company.
4. and hilariously (totally FRUSTRATING) WHEN Iook in the topic dropdown list for how to categorize this post, Non of them are unique to ZenSELL so I don't know if this will be routed to anyone who will read it.  It seems since ZenDesk both BaseCRM (the product I bought into) ZenSell is not an ugly orphan.  

Does anyone agree?   Can anyone at Zen give me some ‘zen’??