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royaleagle
Joined Jun 03, 2022
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Last activity Aug 31, 2022
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Latest activity by royaleagle
royaleagle created a post,
Why does a user we suspended for profanity show up as Detected as Spam instead of the User was Suspended?
As a Zendesk Admin, it would be nice to know that we received a request from a suspended user so that we can look at the issue and decide if we want to serve that customer or not.
We have recently implemented a rude/profane customer policy where we suspend access to the ticketing software for a few weeks while the customer cools down. It would be nice to be able to monitor the suspended tickets for any that came from a suspended user instead of having to guess when it's reported as detected as spam if it was a suspended user or spam.
Also, something appears to be broken in the algorithm as it suspended your team@zendesk email.
Edited Aug 09, 2022 · royaleagle
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royaleagle commented,
Why doesn't answer bot give suggestions to every question that fits the criteria?
I asked two different questions and answer bot had no response for us.
We use this as a tool to see where we have knowledge gaps, so when someone asks a question, and we don't have an article for it, we write one.
View comment · Posted Jul 14, 2022 · royaleagle
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