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royaleagle

Joined Jun 03, 2022

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Last activity Aug 31, 2022

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ACTIVITY OVERVIEW

Latest activity by royaleagle

royaleagle created a post,

Post Feedback - Ticketing system (Support)

Why does a user we suspended for profanity show up as Detected as Spam instead of the User was Suspended?


As a Zendesk Admin, it would be nice to know that we received a request from a suspended user so that we can look at the issue and decide if we want to serve that customer or not.
We have recently implemented a rude/profane customer policy where we suspend access to the ticketing software for a few weeks while the customer cools down.  It would be nice to be able to monitor the suspended tickets for any that came from a suspended user instead of having to guess when it's reported as detected as spam if it was a suspended user or spam.

Also, something appears to be broken in the algorithm as it suspended your team@zendesk email. 

Edited Aug 09, 2022 · royaleagle

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royaleagle commented,

CommentSlack integration

Why doesn't answer bot give suggestions to every question that fits the criteria?

I asked two different questions and answer bot had no response for us.
We use this as a tool to see where we have knowledge gaps, so when someone asks a question, and we don't have an article for it, we write one. 
 

View comment · Posted Jul 14, 2022 · royaleagle

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