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Lauren Giblin

Joined Feb 07, 2022

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Last activity Dec 20, 2024

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ACTIVITY OVERVIEW

Latest activity by Lauren Giblin

Lauren Giblin commented,

CommentSetting up and using Text

If I'm porting am existing registered number, do I have to also register with Zendesk?

View comment · Edited Dec 03, 2024 · Lauren Giblin

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Lauren Giblin commented,

CommentRouting

I use a combination of Language and Product based skills, however I need to Language based skills to supersede the Product skills. So if I have an English speaking agent they should not be assigned any ticket with any other language. Is the only way to do this is to have any language trigger remove the Product skill or is there something else I can do to keep the additional Product Skill as well?

View comment · Posted Jan 05, 2024 · Lauren Giblin

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Lauren Giblin commented,

Community comment Feedback - Voice (Talk)

This would be extremely useful and I agree that not having this feature creates confusion. 

View comment · Posted May 05, 2023 · Lauren Giblin

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Lauren Giblin commented,

Community comment Feedback - Help Center (Guide)

I have created a Macro called "Thank You Solve" it sets the status to Solved and adds a tag thank_you_solve or whatever you want to use that makes sense. I then exclude that tag from those Metrics. Obviously agents have to use the Macro for this to work or the data will not be correct. 

View comment · Posted Mar 28, 2023 · Lauren Giblin

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Lauren Giblin commented,

CommentSalesforce integration

I just want to confirm that in order to pull over Opportunity details that the contact must be marked as the "primary" on that opportunity. We just found this out by testing a few out that wouldn't pulling over. 

View comment · Posted Feb 01, 2023 · Lauren Giblin

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Lauren Giblin commented,

CommentAdditional ticket channels

Is there a place for Admins or Managers to see who's online or agents current statuses?

View comment · Posted Dec 13, 2022 · Lauren Giblin

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