Lauren Giblin

1. Community
2. Feedback - Voice (Talk)
3. Restrict Talk lines to specific groups

This would be extremely useful and I agree that not having this feature creates confusion. 

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• Lauren Giblin
• Created May 05, 2023 20:06
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Feature Request: Do not automatically reopen tickets on customer response

I have created a Macro called "Thank You Solve" it sets the status to Solved and adds a tag thank_you_solve or whatever you want to use that makes sense. I then exclude that tag from those Metrics....

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• Lauren Giblin
• Created March 28, 2023 17:37
• 0 votes

1. Apps and integrations
2. ...
3. Salesforce integration
4. Installing and configuring the Salesforce app for Zendesk Support

I just want to confirm that in order to pull over Opportunity details that the contact must be marked as the "primary" on that opportunity. We just found this out by testing a few out that wouldn't...

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• Lauren Giblin
• Created February 01, 2023 15:41
• 0 votes

1. Agent guide
2. Additional ticket channels
3. Setting your agent status for Support, Messaging, and Talk with omnichannel routing

Is there a place for Admins or Managers to see who's online or agents current statuses?

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• Lauren Giblin
• Created December 13, 2022 15:50
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Working out a date and time difference between 2 regex fields?

Hey Jack! Do you remember how you got this to work? I'm working on this exact situation right now. Thanks!

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• Lauren Giblin
• Created August 05, 2022 18:22
• 0 votes