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Sabine Hanna

Joined Oct 26, 2021

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Last activity Feb 28, 2023

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Latest activity by Sabine Hanna

Sabine Hanna commented,

CommentUsing content publishing flows

If there are no verification rules set up, what is the default time span for a new article to change to "unverified" status?

 

View comment · Posted Feb 06, 2023 · Sabine Hanna

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Sabine Hanna commented,

Community comment Developer - Zendesk APIs

Thank you Greg! That makes in clearer. And thanks for the link to the API docs.

View comment · Posted Jan 23, 2023 · Sabine Hanna

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Sabine Hanna created a post,

Post Developer - Zendesk APIs

I run a report from Guide via the API and this report shows values for vote_count and vote_sum. I am not sure I understand the difference between the two? Vote_count seem to show the total number of all votes (negative and positive) cast over the lifetime of the article. But what does vote_sum represent? Total votes cast in the last year/quarter?

Posted Jan 23, 2023 · Sabine Hanna

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Sabine Hanna commented,

CommentUsing themes and customizing your Help Center

Same here regarding the content_tag_filters. Any help would be appreciated!

View comment · Posted Jan 11, 2023 · Sabine Hanna

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Sabine Hanna commented,

CommentWorking with articles in the knowledge base

Hi,

the "unverified" marker only displays in the editing screen, not in the actual article view. Is there a way (via a code snippet or similar) so I can make users of my knowledgebase aware that content is not currently verified?

View comment · Posted Jun 21, 2022 · Sabine Hanna

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