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LottieFiles

Joined Oct 27, 2021

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Last activity Feb 09, 2024

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ACTIVITY OVERVIEW

Latest activity by LottieFiles

LottieFiles commented,

Community comment Q&A - Tickets and email

Hey @brandon(729)

The only commonalities that we can identify is the message content. Example below.

Unfortunately, even the message comes in with various language and sentences. So its hard to pin them down with 1.

 

I've set the following trigger but for some reason, its not firing. Any thoughts?

View comment · Posted Feb 09, 2024 · LottieFiles

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LottieFiles created a post,

Post Q&A - Tickets and email

Hello everyone. recently we have been receiving a large number of spam tickets from facebook messenger. We have been manually marking them as spam in bulk and I don't think this is a viable option. This spam comes in from different emails every single time.

Is there a way I could block this or mark them as spam with trigger and automation?

Posted Feb 06, 2024 · LottieFiles

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LottieFiles commented,

Community comment Q&A - AI and automation

Joshua G not really tbh. We did the exact thing as you did. We hyperlinked our web form in the flow builder. Not the best solution but yeah.

View comment · Posted Feb 07, 2023 · LottieFiles

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LottieFiles commented,

Community comment Q&A - Reporting and analytics

Christopher Stock 

This is what I get atm. I've extended the width but somehow the report sticks to a certain ratio..
I tried checking and unchecking the fit-to-screen option under the report settings but doesn't seem to be like changing much.

Any ideas?

View comment · Posted Jan 30, 2023 · LottieFiles

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LottieFiles commented,

Community comment Q&A - Reporting and analytics

Hey Christopher Stock I tried as per your suggestion but I don't think that solves the issue.

If you look at the screenshot below. You can see I've extended the report width but it somehow still gets truncated.

Do I have to alter something within the report itself? 

View comment · Posted Jan 30, 2023 · LottieFiles

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LottieFiles commented,

Community comment Q&A - Reporting and analytics

Hi Christopher Stock
Thank you for the suggestion, I've tried it, and works perfectly. But I have a problem with the visualization, when I add this report to my dashboard, the result gets truncated and forces me to scroll for the rest of the results, is there a way I can set it to fit to screen instead of scrolling?

View comment · Posted Jan 30, 2023 · LottieFiles

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LottieFiles created a post,

Post Q&A - Reporting and analytics

Hello everyon

Is there a way to display only the final value of the metadata on the x-axis?

 

On my ticket metadata, I have "Cancel Trial" nested under Workflow and I was wondering, is there a way for me to display only "Cancel Trial" on the x-axis of the report?
Currently, its showing the whole nest and gets truncated.

 

Is there a better way to do it? Open to feedback! 

 

Posted Jan 26, 2023 · LottieFiles

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LottieFiles created a post,

Post Feedback - Chat and Messaging (Chat)

Hello champions!

Do we have the option to auto-delete/block certain chat that contains sensitive words?

We have been getting unwanted messages in the chat, so I was wondering if there are any rules or automation that I could use in to block these sorts of incoming messages would be helpful.

Posted Jan 18, 2023 · LottieFiles

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LottieFiles created a post,

Post Q&A - Reporting and analytics

Hello everyone

Is it possible to create a report based on the views that we have created? 

I have a view to show only specific tickets based on the following rules

Tags : "Erasure" "delete"

Received at : "email 1" "email"

 

I wish to see and pull all the tickets that are placed on hold as we want to extract the email address of the submitter.

 

Thank you in advance!

Posted Jan 06, 2023 · LottieFiles

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LottieFiles created a post,

Post Feedback - Ticketing system (Support)

Hello there! 

Is it possible to create an automation or trigger to solve a particular ticket? 

For example, we receive tickets from X platform with the same ticket title and ticket description.

Possibly we want to delete them with automation however I understand that option is not available in ZD atm.

Appreciate your help!

Posted Nov 02, 2022 · LottieFiles

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