Vemmal N
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Total activity26
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Last activity
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Activity overview
Latest activity by Vemmal N-
Vemmal N commented,
There's clearly a need for this "Go back" flow which is a very basic thing in every other common bot. Not sure why Zendesk doesn't consider this and taking a super long time to deploy. It's a shame...
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Vemmal N commented,
Pulkit Pandey Thank you so much! That solved most of my issues except for 1. make the size of the video the same width as the text. right now it looks small and strange. how can I make the text t...
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Vemmal N commented,
Hi Pulkit Pandey This is where we are planning to implement ithttps://help.lottiefiles.com/hc/en-us/articles/8705456865689-QR-Code
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Vemmal N commented,
Hi all Does anyone here know how can I do the following; make the Video corners curved add shadows behind the video make the size of the video the same width as the text. right now it looks small ...
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Vemmal N created a post,
Duplicate existing chatbot flowbuilder
Is there a way to clone or duplicate the existing chatbot flow builder? 1. I want to test and play around with the current flow builder 2. I want to deploy the chatbot with the existing structure w...
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Vemmal N commented,
Dane thank you for getting back to me on this. Please correct me if am wrong but the pre-chat form is only available for Standard chat and not for messaging? Is there a way where I could create a f...
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Vemmal N commented,
Lisa Tam Echoing Masako's point, is there a way to add the "Back" button in the flow builder? Currently, we have a long branch in the flow builder and realized that, if we accidentally select an o...
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Vemmal N created a post,
Query for tickets solved by answer bot
How can I build a query to pull all the tickets solved by the answer bot? In our custom report, we can see 20 tickets being resolved without applying any ticket metadata. Hence, we have no idea, wh...
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Vemmal N created a post,
Submit a ticket in messaging (Chatbot)
Is there an alternative way to or replace the option, "Transfer to an agent" to "Submit a request"? Currently, I have a flow builder with 5 FAQ's and planning to have another option as "submit a ti...
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Vemmal N commented,
Hi Ifra Saqlain Thank you so much for the workaround and yes, I was looking for a way if ZD had its own default settings but looks like no. Let me give it a try and see how that turns out to be.