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Vemmal N

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Activity overview

Latest activity by Vemmal N
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    Vemmal N created a post,

    Duplicate existing chatbot flowbuilder

    Is there a way to clone or duplicate the existing chatbot flow builder? 1. I want to test and play around with the current flow builder 2. I want to deploy the chatbot with the existing structure w...

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    Vemmal N commented,

    Dane Adriano thank you for getting back to me on this. Please correct me if am wrong but the pre-chat form is only available for Standard chat and not for messaging? Is there a way where I could cr...

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    Vemmal N commented,

    Lisa Tam Echoing Masako's point, is there a way to add the "Back" button in the flow builder?  Currently, we have a long branch in the flow builder and realized that, if we accidentally select an o...

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    Vemmal N created a post,

    Query for tickets solved by answer bot

    How can I build a query to pull all the tickets solved by the answer bot? In our custom report, we can see 20 tickets being resolved without applying any ticket metadata. Hence, we have no idea, wh...

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    Vemmal N created a post,

    Submit a ticket in messaging (Chatbot)

    Is there an alternative way to or replace the option, "Transfer to an agent" to "Submit a request"? Currently, I have a flow builder with 5 FAQ's and planning to have another option as "submit a ti...

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    Vemmal N commented,

    Hi Ifra Saqlain Thank you so much for the workaround and yes, I was looking for a way if ZD had its own default settings but looks like no. Let me give it a try and see how that turns out to be.

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    Vemmal N created a post,

    Select article versions in Help center

    Hello community Not sure if such a feature is available in the Help center but is it possible to have 1 or multiple versions in an article where end users can select which version they want to refe...

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    Vemmal N created a post,

    Numbers in reporting for ticket creation

    Answered

    Hello Can someone confirm if we delete a ticket from the main queue, will the numbers in the reporting be affected? Or the report will still show the original number of the tickets created?   

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    Vemmal N commented,

    Hello  I am trying to set up the BBS tag removal, but some of the options are not available/ seeing different values. For example, the article says Ticket status > Changed to > Open , but I don't s...