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Merjola Skendaj
Joined Oct 27, 2021
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Last activity Oct 28, 2021
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Latest activity by Merjola Skendaj
Merjola Skendaj commented,
In addition to my previous message, creating a conditions "Ticket Updater" would also work.
for instance Ticket Updater=Light Agent
View comment · Posted Jun 16, 2017 · Merjola Skendaj
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Merjola Skendaj commented,
+1
This would be something that our team would also appreciate a LOT! Are there any plans of implementing the feature, so the comments from the Light Agents can become more visible for our agents, and so they are not stuck for day in the "pending" / "on-hold" queues please?
View comment · Posted Jun 16, 2017 · Merjola Skendaj
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