Hi Zendesk (mods and product managers and admins),

Proactive notifications.

Some events are more interesting than others, and changes to some has a bigger impact on your setup - so you want to be notified when they're changed. This is a really interesting use case that we've not dug into yet. Nica and I will continue to talk about this one and reach out to you who raised this for more discovery.

+1 on the above! In our instance we have a "who watches the watchers" mentality that requires proactive notifications when admins make certain changes (like privilege escalation) that would be more useful to be notified of proactively than having to audit a log for on a weekly basis.

Thanks so much for listening!