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Lara

Joined Mar 01, 2022

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Last activity Mar 22, 2022

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ACTIVITY OVERVIEW

Latest activity by Lara

Lara commented,

CommentMigrating to messaging

Hello Dave,

Thank you for reaching out.

We have experienced the following issue:

We are receiving social media messages (Like. FB, Instagram, etc) via chat box (screenshot enclosed) mixed with Live chat messages. And the agent is confused

We understand that social media messages should be appeared as an open ticket immediately and not to go through live chat box, right?

Any advice to avoid this from happening?

Thank you,

Lara

 

 

 

 

 

 

 

View comment · Posted Mar 02, 2022 · Lara

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Lara commented,

CommentMigrating to messaging

Hello Everyone,

Does anyone experience that agents receive Social Media messages via Chat Live Box?

Is that normal or not?.. and how we can avoid this issue?

Thank you in advance,

 

 

 

View comment · Posted Mar 01, 2022 · Lara

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