Recent searches
No recent searches

Lara
Joined Mar 01, 2022
·
Last activity Mar 22, 2022
Following
0
Followers
0
Total activity
4
Votes
0
Subscriptions
2
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Lara
Lara commented,
Hello Dave,
Thank you for reaching out.
We have experienced the following issue:
We are receiving social media messages (Like. FB, Instagram, etc) via chat box (screenshot enclosed) mixed with Live chat messages. And the agent is confused
We understand that social media messages should be appeared as an open ticket immediately and not to go through live chat box, right?
Any advice to avoid this from happening?
Thank you,
Lara
View comment · Posted Mar 02, 2022 · Lara
0
Followers
1
Vote
0
Comments
Lara commented,
Hello Everyone,
Does anyone experience that agents receive Social Media messages via Chat Live Box?
Is that normal or not?.. and how we can avoid this issue?
Thank you in advance,
View comment · Posted Mar 01, 2022 · Lara
0
Followers
2
Votes
0
Comments