Suelem Oliveira
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Last activity
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Activity overview
Latest activity by Suelem Oliveira-
Suelem Oliveira created an article,
How can I exclude the private comments when merging tickets in Explore?
Question When merging tickets, private comments are applied to the tickets. How can I exclude the private comments when merging tickets in Explore? Answer You can exclude private ticket comments ...
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Suelem Oliveira commented,
Hi Alan! I see that you created a ticket regarding this topic. I will reach out to you directly via the ticket.
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Suelem Oliveira commented,
Hi Beth! You can achieve this report by using our recipe: Explore recipe: Answer Bot counts of unassisted solved tickets - However I suggest that you add "Answer Channel" in Rows and filter it for ...
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Suelem Oliveira commented,
Illation Zendesk Team!I would like to investigate this further for you, so I am creating a ticket for this comment and you can provide me with some extra information there.
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Suelem Oliveira commented,
Hello Rich!If you don't want to share the filters across tabs but want to keep the current state of each filter you have selected in each tab, then you will have to bookmark each Tab separately.It ...
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Suelem Oliveira commented,
Hey Javo, I am afraid that currently is not possible to get Custom Objects in Explore. We are working on Custom Objects Version 2 that will be connected with Explore, however, this feature is not a...