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Simon Chang

Joined Aug 10, 2022

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Last activity Aug 16, 2022

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ACTIVITY OVERVIEW

Latest activity by Simon Chang

Simon Chang commented,

CommentTicket customization

Hi,

Is there a way for customers/end users to be able to edit their fields after submission (to make amendments/corrections)?

View comment · Posted Aug 16, 2022 · Simon Chang

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Simon Chang commented,

CommentTeam members and groups

Are there any intentions on making light agents able to be @mention? The reasoning given is:


Light agents can't use the @mention feature because it adds a CC to the ticket, which they don't have permission to do

Yet, we do have an option to enable Light agents to be CC'd into tickets, and adding that option still does not allow @mentions.

I'm simply trying to allow our internal end users to be able to mention each other without having to CC. Is this possible?

View comment · Posted Aug 10, 2022 · Simon Chang

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