Sierra Lite agent
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Total activity45
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Last activity
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Votes21
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Activity overview
Latest activity by Sierra Lite agent-
Sierra Lite agent commented,
Cheeny Aban I have the context panel enabled, but am wondering how I can get an external ID to display in the context panel.
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Sierra Lite agent commented,
How can I enable this feature? Is it still active? This would be extremely useful for our agents
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Sierra Lite agent commented,
We need to BCC Trustpilot on all our review request emails. We are currently forced to have our agents do this separately through their work Outlook account. This wastes time and also disrupts our ...
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Sierra Lite agent commented,
+1 We need to be able to BCC Trustpilot on our feedback emails. We would prefer to do this via a regular (not side) conversation. In the interim, it would be extremely helpful if we could add a BCC...
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Sierra Lite agent commented,
This would same a lot of mouse moving if the macro button was closer to the submit button. There is plenty of room to move it further to the right
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Sierra Lite agent commented,
Christine, you might consider updating the article then. I just spent over a week going back and forth with a Zendesk agent about this, trying to get a view set up and usable for our Quality Contro...
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Sierra Lite agent commented,
Is this confirmed to be fully rolled out? I am not seeing all the filter options I am supposed to be seeing, only tags and status and sometimes priority are available. I have assignee, request date...
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Sierra Lite agent commented,
Hi, we would find the same feature extremely helpful also. The custom fields we would like to be able to see in the context panel include the customer's internal userID a direct link to their acco...
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Sierra Lite agent commented,
Benjamin Kirsch Is there an update on the [[quoted_content}} issue? Our team would like to make the switch as soon as this is resolved. Could I possibly be notified directly when it is no longer an...
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Sierra Lite agent commented,
I second this request. I would also like to test and play around with a flow without losing the original copy This would also be extremely helpful when setting up a bot for different, but very sim...