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Carmel Kleinman

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Latest activity by Carmel Kleinman
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    Carmel Kleinman commented,

    Hi, How does ticket sharing affects the efficiency metrics? E.g when I receive a ticket via ticket sharing, what is the first reply time median that is calculated? Does it calculate it from when th...

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    Carmel Kleinman created a post,

    Posting automatic comments

    We receive tickets both via form/email, and via ticket sharing. We have an automated response for tickets receive via form/email, but when a ticket is shared there is no way to automatically reply ...