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Aylene Cunanan's Avatar

Aylene Cunanan

Joined Jan 18, 2022

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Last activity Jan 21, 2022

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Latest activity by Aylene Cunanan

Aylene Cunanan commented,

CommentTicket customization

Hi,

Is it possible to change the display value on the Guide versus what the agent sees in Support?

ie. Guide displays "Digital SLR Cameras" vs Support shows "Digital SLR Cameras (ID#123)" so that there's more information to the agent who's working on the ticket?

Thanks!

View comment · Posted Jan 21, 2022 · Aylene Cunanan

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