Rosa Lo Re

From November 2024 after creating/updating any Trigger the pop-up notification with link no longer appears.

We created a ticket to Customer Support and for Zendesk it's an expected behavior, but we complain about this update, it's really slowing down for Admins.

So every time we as Admins create or update a Trigger, we have to look for it in the list of Triggers or copy the title first (and anyway it doesn't appear immediately in the list).

Zendesk has made this type of updates and it's not written anywhere on your site, furthermore these updates instead of improving your product make it worse.

If it's possible, think about a roll-back.

Hi team, I need help because when an agent makes a call using Talk, if Zendesk for business reason is also open in a second browser window (even if it's a different browser) at the end of the call, the ticket where the call was made also appears in this second window.
Is it possible to set that the ticket does not open automatically in other browser window after call any update?
Thanks for your help!