Yoram
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Total activity25
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Last activity
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Following0 users
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Votes5
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Activity overview
Latest activity by Yoram-
Yoram commented,
Lou The response I got from Zendesk Support is that this is the expected behavior and there is no option to unlink the tickets. I am hoping this feedback will be seen and voted enough to enter Zend...
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Yoram commented,
Hi Lou, In a follow-up ticket you will have links to the source ticket. Here is more about it https://support.zendesk.com/hc/en-us/articles/4408883882522
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Yoram created a post,
Unlink Followup tickets from the original ticket
Hi, I wish to have the option to unlink follow-up tickets from the initial ticket since some of the follow-up tickets created were not related to the initial ones. Some customers will reply to an o...
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Yoram commented,
Hi Erik, Option number two 2 is doable with a bit of a hack... You will need to create 2 custom fields, one on the org level and the other on the ticket level You will need to populate both of th...
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Yoram commented,
Answering Dave on the use case for having control over the followers notification via a trigger. I am a follower in a ticket and added a comment to the ticket. There is no need for me to receive a ...
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Yoram commented,
Having the same issue I have a contact in Zendesk and even have his phone details in his profile. When he sends a Whatsapp message, Zendesk creates a duplicate contact
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Yoram commented,
Hi Dwight, In `general, all of the articles related to the integration should be validated, this is not the only article relating to SFDC that needs to be fixed. For example, in this article, "h...
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Yoram commented,
Hi, THis article needs to be validated. The menu items in Salesforce have changed and it is difficult to follow the setup
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Yoram commented,
The same issue as Melissa is describing. Moreover, it just consumes the time of managing these users who were added to the CC into organizations as the customer might add persons of interest that ...
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Yoram commented,
Hi Brian, I have the same need. AFAIK, there isn't a way to do it with this feature. I have used Formset (CloudeSet was their previous name) app to achieve it. I wish Zendesk would do it as there i...