Yoram
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Total activity33
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Last activity
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Activity overview
Latest activity by Yoram-
Yoram commented,
OK.. I got an answer from Dwight after he investigated the issue. I am passing his analysis, here for your knowledge. Thanks Dwight!!! The matching criteria defined in Admin Center are used for t...
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Yoram commented,
Hi Dwight, Thanks for the comment.I will update the thread once I have the support's feedback. I have shared with support a video capture of the issue. I guess you have access to the support ticket...
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Yoram commented,
Thanks, Dan, Yes, actually, the integration works on one unique matching criteria which in my case is the account name matched to the organization name. I have checked and both have a unique name. ...
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Yoram commented,
Hi Dwight, Thanks, I will contact support. As for the Parent Son support, there are some requests already posted Thanks Y
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Yoram commented,
Hi,I encountered a strange behavior with the Salesforce integration. It looks like a bug, however, if there is a logic to it, I will be glad to hear.. I have two accounts in Salesforce Company A & ...
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Yoram commented,
The closest you can get to this today is to use relationship fields on the organization level. Create a checkbox on the organization level and check if it is the parent. Create a relationship field...
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Yoram commented,
Lou The response I got from Zendesk Support is that this is the expected behavior and there is no option to unlink the tickets. I am hoping this feedback will be seen and voted enough to enter Zend...
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Yoram commented,
Hi Lou, In a follow-up ticket you will have links to the source ticket. Here is more about it https://support.zendesk.com/hc/en-us/articles/4408883882522
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Yoram created a post,
Unlink Followup tickets from the original ticket
Hi, I wish to have the option to unlink follow-up tickets from the initial ticket since some of the follow-up tickets created were not related to the initial ones. Some customers will reply to an o...
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Yoram commented,
Hi Erik, Option number two 2 is doable with a bit of a hack... You will need to create 2 custom fields, one on the org level and the other on the ticket level You will need to populate both of th...