Yoram
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Total activity27
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Last activity
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Recent activity by Yoram-
The closest you can get to this today is to use relationship fields on the organization level. Create a checkbox on the organization level and check if it is the parent. Create a relationship field...
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Lou The response I got from Zendesk Support is that this is the expected behavior and there is no option to unlink the tickets. I am hoping this feedback will be seen and voted enough to enter Zend...
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Hi Lou, In a follow-up ticket you will have links to the source ticket. Here is more about it https://support.zendesk.com/hc/en-us/articles/4408883882522
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Hi Erik, Option number two 2 is doable with a bit of a hack... You will need to create 2 custom fields, one on the org level and the other on the ticket level You will need to populate both of th...
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Answering Dave on the use case for having control over the followers notification via a trigger. I am a follower in a ticket and added a comment to the ticket. There is no need for me to receive a ...
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Having the same issue I have a contact in Zendesk and even have his phone details in his profile. When he sends a Whatsapp message, Zendesk creates a duplicate contact
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Hi Dwight, In `general, all of the articles related to the integration should be validated, this is not the only article relating to SFDC that needs to be fixed. For example, in this article, "h...
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Hi, THis article needs to be validated. The menu items in Salesforce have changed and it is difficult to follow the setup
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The same issue as Melissa is describing. Moreover, it just consumes the time of managing these users who were added to the CC into organizations as the customer might add persons of interest that ...
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Hi Brian, I have the same need. AFAIK, there isn't a way to do it with this feature. I have used Formset (CloudeSet was their previous name) app to achieve it. I wish Zendesk would do it as there i...