Stephan Plockhotnov

Tajan Pais we did

Eric Norris we used google analytics+some our own additional scripts and then displayed it on dedicated webpage for convenience http://hcpm.tilda.ws
You can have a look and give your feedback)

Qin Brian 
1. Search without results is the search where words didn't match any article.

2. Good point. In our case, we don't have a mobile channel, but if you give me more details about your case we can think about how to handle it.

3. Didn't get your question. Do you mean the sources of visitors or the source of all the data?

Btw, how did you find our dashboard?) I'm impressed by your research skill, I didn't mention any link here 

Eric Norris Imran Haji

We have already developed our own dashboard for the help center. We measure the readability of our articles (do customers read it to the end or just scroll it or even just bounce), what articles trigger customers to open tickets, etc.

Let me know if you find it interesting for you!

Cheers, Stephan

Hi everyone!

We have developed our own dashboard for the help center. Now we can measure the readability of our articles (do customers read it to the end or just scroll it or even just bounce), what articles trigger customers to open tickets, etc.

Qin Brian ingrid MARIOTTI Ryan Boyer CJ Johnson Rod Doles Mauricio Giraudo Let me know if you find it interesting for you!

Cheers, Stephan