Stephan Plockhotnov

1. Community
2. Feedback - Reporting and analytics (Explore)
3. A way to measure % of customers deflection for Guide

Eric Norris we used google analytics+some our own additional scripts and then displayed it on dedicated webpage for convenience http://hcpm.tilda.ws You can have a look and give your feedback)

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• Stephan Plockhotnov
• Created April 07, 2022 15:58
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Knowledge Base Dataset: Feedback on Metrics & Attributes

Qin Brian 1. Search without results is the search where words didn't match any article.2. Good point. In our case, we don't have a mobile channel, but if you give me more details about your case we...

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• Stephan Plockhotnov
• Created April 07, 2022 14:47
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. A way to measure % of customers deflection for Guide

Eric Norris Imran HajiWe have already developed our own dashboard for the help center. We measure the readability of our articles (do customers read it to the end or just scroll it or even just bou...

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• Stephan Plockhotnov
• Created April 07, 2022 10:37
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Knowledge Base Dataset: Feedback on Metrics & Attributes

Hi everyone!We have developed our own dashboard for the help center. Now we can measure the readability of our articles (do customers read it to the end or just scroll it or even just bounce), what...

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• Stephan Plockhotnov
• Created April 07, 2022 10:32
• 0 votes