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Marvin Fuerst

Joined Apr 07, 2022

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Last activity Mar 01, 2023

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Latest activity by Marvin Fuerst

Marvin Fuerst commented,

CommentCustomer management and profiles

Katharina Beckmann Im seeing the same change in our Zendesk instance. We are not using the agent workspaces, nor do I see any reference to this change in the recent changelogs.

Zendesk Are you able to provide some insights regarding this?

View comment · Posted Mar 01, 2023 · Marvin Fuerst

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Marvin Fuerst commented,

CommentTeam members and groups

Hello,

I would like to restrict agents from adding tags manually but still have macros apply tags. Is there any configuration that would let us implement this? 

Thank you!

View comment · Posted Apr 07, 2022 · Marvin Fuerst

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