Marvin Fuerst

1. Agent guide
2. Customer management and profiles
3. Updating ticket requesters and organizations

Vicampo.de GmbH Im seeing the same change in our Zendesk instance. We are not using the agent workspaces, nor do I see any reference to this change in the recent changelogs. Zendesk Are you able to...

• View comment
• Marvin Fuerst
• Created March 01, 2023 17:08
• 1 vote

1. People
2. ...
3. Team members and groups
4. Creating custom roles and assigning agents

Hello, I would like to restrict agents from adding tags manually but still have macros apply tags. Is there any configuration that would let us implement this?  Thank you!

• View comment
• Marvin Fuerst
• Created April 07, 2022 11:33
• 4 votes